Vacancy Detail
Client Services Account Manager
Our client, a leading B2B information and technology organisation with a global presence, is seeking a dynamic and experienced individual to join as a Client Services Account Manager.
Role Overview:
As a Client Services Account Manager, you will be entrusted with a portfolio of client accounts within a defined territory. Your primary responsibility will be to deliver exceptional service to clients, guiding them through a comprehensive 360-degree service schedule aimed at maximising growth opportunities across their suite of products. Your ultimate goal will be to ensure the renewal of services for each client.
Key Responsibilities:
- Understand and align with customer strategy and objectives relevant to the portfolio.
- Achieve monthly revenue targets on account renewals.
- Proactively identify and pursue growth opportunities within your portfolio of accounts.
- Maintain a robust pipeline of portfolio opportunities to achieve growth targets.
- Effectively manage customer contact levels through organised diaries.
- Conduct Teams meetings with customers for account reviews and renewals.
- Ensure all customer requests, requirements, queries, and training needs are met promptly and efficiently.
- Provide valuable feedback from customers to the business.
- Accurately log all interactions on the internal CRM system.
- Communicate product updates to customers as necessary.
- Participate in training and take ownership of personal development.
- Collaborate with colleagues and provide assistance when necessary.
- Represent the company in a professional manner at all times.
Required Skills and Experience:
- Previous experience in a similar role is essential.
- Excellent customer service skills with a proven track record.
- Strong determination to exceed sales targets and objectives.
- Proficient in objection handling.
- Self-motivated with excellent attention to detail.
- Strong administrative, planning, organisation, and time management skills.
- Capable of working under pressure to tight deadlines.
- Takes responsibility for actions and commitments.
Benefits:
- Generous holiday allowance with incremental increases.
- Hybrid working model with the option for remote work.
- Early finish option on Fridays.
- Additional day off for birthdays.
- Long Service Awards.
- Life assurance and group personal pension plan.
- Employee Assistance Programme.
- Employee retail discount scheme.
- Eye-care vouchers and discounted gym membership.
- Bike to work scheme and free parking.
- Additional holiday purchase scheme.
- Volunteering days.
- Ongoing development and support.
- Friendly and relaxed office environment.
- Regular business and department social events.
- Working Hours: Monday to Friday, 8:30 am to 5:00 pm.
To apply:
Contact David Mason at Greys Specialist Recruitment
Location: Ellesmere Port | Salary: 26500 - 40000 per year | Job type: Permanent | Posted: 19/03/2024