Rehab Case Manager Case Study

Hiring the right Rehab Case Manager for the job and saving our client time and money on recruitment and getting an ROI on their hire.

The Why!

A long term client approached us and wanted help to hire a Rehab Case Manager in London who can travel inside and outside of the capital. They had directly hired two people and neither of them had stayed, stating that travel was more then expected.

Greys Solution:

We have successfully hired several Rehab Case Managers for the client and had a very good idea of the person they would be looking for, we discussed the role, skills, and daily expectations for role. We were confident that on the person and skills specifications we would attract highly qualified people. The issue was the travel, we asked the client to confirm where the case managers had travelled to in last 6 months to get a better understanding of the travel. 65% percent of travel was in London covering North and West London, the 35% travel outside of London was focussed in and around the home counties up to two hours travel from Central London. Once we had the travel pattern, we learned the two candidates who had left were based in Kent and Essex, which meant the travel from the candidates homes unsustainable.

We explained to the client that we would be disclosing the areas of travel to the clients on first contact and going through the distances from their home address and amount of travel expected in the role. We would also explain that they get expenses, and travel is done in work time.

Our candidate strategy was to speak to candidates who lived in North London as was the easiest location for the candidates to travel in and out of London. By being upfront with the candidates and having the travel data we could give them the actual reality of the travel they will be doing. This helped us in rejecting people if we did not think the travel was feasible and the candidates also rejected the role on the amount of travel. We wanted the rejections at 1st contact and not at interview, offer stages or when the candidate has started.

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