Vacancy Detail

French and Spanish Speaking Customer Support Advisor

Are you a fluent French and Spanish speaker with a passion for providing exceptional customer service? My client, a leading manufacturing company based in Urmston, is looking for a dynamic individual to join their team as a Customer Support Advisor, where you'll embark on a rewarding learning journey and play a pivotal role in supporting their France and Spain Commercial Manager.

 

About Us:

 

My client pride themselves on delivering quality products and exceptional customer service. As a Customer Support Advisor, you'll be an integral part of their team, ensuring that their French and Spanish-speaking customers receive the support they need to succeed.

 

Key Responsibilities:

 

• Provide guidance and assistance to customers regarding products and services in both French and Spanish.
• Coordinate the creation and shipment of samples, ensuring prompt delivery to customers.
• Maintain polite and effective communication with customers via phone and email.
• Accurately process orders and issue order acknowledgments, maintaining exceptional service standards.
• Generate job sheets, cutting lists, and dispatch lists using their computer systems.
• Assist in marketing efforts by translating blog posts and mailers.
• Coordinate with freight companies to ensure timely delivery and resolve customer issues.
• Address customer complaints effectively and accompany sales calls to provide support.
• Stay updated on changes to company products and services and participate in continuous learning opportunities.

 

Qualifications and Skills:

 

• At least one year of prior experience in an office-based customer support role.
• Proficiency in Microsoft Office applications (Excel, PowerPoint, Word).
• Native-level fluency in French and fluent in English; proficiency in Spanish or another European language is advantageous.
• Proactive problem solver with strong interpersonal skills.
• Strong verbal and written communication abilities.
• Able to thrive in a fast-paced environment with excellent organizational skills.
• Enthusiastic about learning and adapting to new challenges.

 

Benefits and Perks:

 

• Salary between £25,000 and £27,000 DOE + Annual Bonus
• Opportunities for both internal and external training tailored to your role.
• Quarterly team lunches provided by the company.
• Recognition and awards for long-term service.
• Access to a workplace pension with contributions from both employer and employee.
• Early Friday finishes and additional days leave based on length of service.
• Awards for Employee of the Month, Quarter, and Year.
• Daily provision of fresh fruit and special birthdays recognition.
• Options for private healthcare plans and free flu vaccinations.
• Participation in a cycle to work scheme and employee social activities through a dedicated committee

 

Ready to Join Our Team?

 

If you're ready to take on a new challenge and make a difference in a dynamic multinational company, we want to hear from you! Apply now to become their next French and Spanish Speaking Customer Support Advisor and unlock endless opportunities for growth and success. To apply, contact David Mason at Greys Specialist Recruitment.

 

Location: Urmston | Salary: 25000 - 27000 per year | Job type: Permanent | Posted: 08/03/2024