Vacancy Detail
Vacancy Expired
European Technical Support Administrator
Are you a meticulous and service-oriented professional? Do you thrive in administrative roles and excel in providing top-notch customer support? If so, our client has an exciting opportunity for you to join their UK office as a European Technical Support Administrator!
Working Hours: Monday to Friday, 8:00 am – 4:30 pm (Hybrid working available)
Key Responsibilities:
- Administrative Support: Assist their European technical support and sales teams with various administrative tasks.
- Customer Communication: Engage with customers via phone and email, maintaining records in the CRM system.
- Quotation Creation: Generate quotes for special products.
- Data Maintenance: Manage data for special articles and configurations in the ERP system.
- Order Coordination: Handle the processing and coordination of repair, replacement, customer-supplied material, and loan orders.
- Cost Estimates and Reports: Coordinate repair cost estimates and quality management reports between customers and repair sites.
- Replacement Items: Work with manufacturing sites to coordinate replacement items.
- RMA Follow-Up: Monitor open RMAs and provide status updates to customers.
- Cross-Support: Offer support to CSR teams as required.
Requirements:
- Experience: Work experience in a technical field is preferred.
- Skills:
- High standard of customer service via phone and email.
- Accuracy and attention to detail when processing orders and RMAs.
- Familiarity with Microsoft Dynamics AX or similar ERP systems.
- Proficient in English (B2+); proficiency in another European language (German, Swedish, French) is preferred.
- Excellent written and verbal communication skills.
- Service-oriented mindset.
- Problem-solving abilities in a fast-paced, constantly changing environment.
- High attention to detail.
How to apply:
Contact David Mason at Greys Specialist Recruitment
Location: Ely | Salary: | Job type: | Posted: 23/07/2024